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Store Policies

Returns & Exchanges

We want you to be happy with your purchase from LCD. You may return or exchange full-priced items within 10 days of receiving the item for a full refund (or exchange) as long as the items are returned unworn, unwashed, and in their original condition. You must return items with their original packaging and tags attached. Items returned with missing tags are considered damaged as we are unable to re-sell the product without its original tags, and will only be granted store credit. No price adjustments.

When returning shoes, the return will be denied if the shoe box has been used as the shipping box, or if there are any signs of wear. 

Due to hygenic reasons underwear, hoisery, swimwear and beauty products are not eligible for return or exchange. 

Books and magazines are also not eligible for return or exchange.

SALE ITEMS

Items purchased on sale can be returned within our 10 day return period for store credit only, unless they are marked as FINAL SALE. Items purchased with special coupon promotions are not considered on sale and are returnable should they conform to our return policies.

Please note that we can not accept returns on custom or special ordered items.

If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay for the return shipping, otherwise you are responsible for the return shipping costs.

EXCHANGES

Lust Covet Desire offers free domestic shipping on size exchanges.  Please follow the instructions below on submitting a return request and note that you are requesting an exchange.

HOW TO SUBMIT A RETURN REQUEST

To return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  Guest checkout customers, please contact us at info@lustcovetdesire.com or via phone at +1-310-426-8834 to request a return authorization.

Once your return request has been approved by an LCD team member, you will receive an email confirmation with further instructions. Please make sure that your return is shipped back to us immediately. Late returns (received after 10 business days) will be granted store credit only.

Please remember to ship your returns via a trackable delivery method and to insure your package for the full value of its contents.  We are not responsible for any lost packages.

Items received without their original tags and packaging will receive store credit only. Items that have been worn or washed will be returned to the sender, and no credit nor refund will be issued.

You should expect to receive your refund within one week of our receiving your returned package. However, in many cases you will receive a refund more quickly. Please take into account the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card to process our refund request (2 to 3 business days).

Please note that return shipping costs and international customs, duties and taxes are NON-REFUNDABLE.

Shipping

We will do our best to process and ship your item as quickly as possible.  Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4pm PST on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.

FREE & FLAT RATE SHIPPING

If your US-bound order is valued at $200 or more, you may opt to receive complimentary USPS Priority Mail shipping. You also have the option of paying for FedEx shipping if you prefer the security of FedEx shipping (we recommend for all our New York City customers). Orders valued at less than $200 will be shipped at a flat rate of $5.00 via USPS Priority Mail.

For additional security purposes, all orders totaling $300 or more will require signature upon delivery. If you would like to opt out of the required signature delivery, please make a note in your order comments. Should you waive the signature delivery we will be unable to assist you in locating any packages that may be misdelivered or lost.

DELIVERY CONFIRMATION

Please note that once we have delivered the merchandise to USPS/FedEx and the package has been scanned by their system, you will assume the risk of loss and title for the merchandise. We will do our best to assist customers in locating any packages that may have been lost in transit, but we can not absolutely guarantee delivery when you opt to ship via USPS. 

DELIVERY TIMEFRAME

USPS Priority Mail generally delivers in 2-3 business days to domestic US addresses.

For more secure, guaranteed shipping please choose our preferred shipping partner FedEx, with delivery options of FedEx Ground (generally 4-5 business days) and FedEx 2Day.

If you require expedited shipping, please contact us via email at info@lustcovetdesire.com or +1-310-426-8834 during regular business hours (Monday - Friday, 10am-6pm Pacific Standard Time) and we will do our best to accomodate your needs! 

FedEx transit times:

FedEx Ground (less expensive than Home Delivery) 4–5 Business Days
FedEx Home Delivery 2–5 Business Days
FedEx 2Day 1–2 Business Days

 

International Shipping

Orders going elsewhere (International or US Territories) will be shipped at the current available list rate for USPS Priority Mail or FedEx International shipping.  For these orders, you will be given your choice of shipping methods based on how quickly you'd like to receive your items and how much you'd like to pay.

International orders will include a $5 handling fee to cover the time spent preparing customs documentation.

CUSTOMS AND TAXES

Once we have delivered the merchandise to your chosen shipping carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Lust Covet Desire LLC is not responsible for any fees charged by customs. If you decide to refuse any shipments from Lust Covet Desire LLC, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Lust Covet Desire LLC. This amount will be subtracted from your merchandise refund.

USPS international transit times:

6–10 Business Days* Delivery time based on country USPS Priority Mail International®
3–5 Business Days* Delivery time based on country USPS ExpressMail International®

*For many major markets. Average number of days may vary based upon origin and destination.

Credit Card Fraud Prevention

At Lust Covet Desire LLC we take fraud very seriously. If you suspect that your credit card has been used on our site without your consent, please call us at +1-310-426-8834 or email us at info@lustcovetdesire.com immediately. 

When making purchases on www.lustcovetdesire.com, we will require signature upon delivery if you choose to ship to an address that is different from your billing address. In addition we will often require telephone authorization from your credit card issuing bank to re-confirm and authorize the payment, as well as follow up with telephone or emails to the customer.  We apologize for the delay this may cause in receiving your order but your financial security is very important to us. 

Taxes

Lust, Covet, Desire collects an 9% sales tax on all purchases shipped to California.

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