Shipping & Returns

We want to hear from you! If you have any questions about an order or need more information about a product on our website, please contact our customer service team. 

Please note that we are a small store with a tiny staff and we are not available 24/7 to respond. Our team will respond to any calls and emails as quickly as we can but we do not work around the clock and have weekends off.

Monday - Friday 10 am - 6 pm PST
Telephone: +1-310-426-8834
Email: info@shoplcd.co




RETURNS

Thank you so much for your purchase.  We hope you are happy with your new product. If you are not completely satisfied with your purchase we accept returns for full-priced items ordered online that are in unworn, unused and unwashed condition, with all original tags intact, within 10 days of delivery. 

Unfortunately as a small business we cannot offer free returns at this time. We are happy to chat with you via telephone or email to confirm fit, materials, sizing and measurements of items.

To request a return simply reply to your order confirmation email or us at info@shoplcd.co to request a return authorization and we will respond with additional instructions.

Please read below for exclusions to our return policy and the next steps to initiate a return.

Exclusions:

  • Items that are marked down or purchased using promotional offers are eligible for store credit only
  • Due to hygienic reasons the following products are NOT eligible for returns or exchanges:
    • Underwear
    • Hosiery (including socks)
    • Swimwear
    • Apothecary (beauty, fragrance, candles, etc.)
    • Books and magazines
    • Lighters
    • Face coverings

When returning shoes, the return will not be accepted if the shoe box has been used as the shipping box, or if there are any signs of wear.

We understand buying items that are final sale can be tricky, so we encourage you to contact us with any questions you may have before purchasing.

Note: Due to hygienic reasons (and Covid-19), all face-covering sales are final sale.

Returns on Sale Items

Items purchased on sale or with a promotional coupon can be returned within our 10 day return period for store credit only, unless they are marked as FINAL SALE.

Sale items purchased with an additional discount are FINAL SALE

Please note that we can not accept returns on custom or special ordered items.

If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay for the return shipping, otherwise you are responsible for the return shipping costs.

International:

For international returns, item(s) must be received back to our offices within 30 days of your delivered order. Once we verify that the merchandise is in good condition, we will email you a refund confirmation.


Exchanges:

Please email us at info@shoplcd.co to arrange for an exchange. We will pay for shipping both ways for full price item exchanges occurring within the mainland United States.

All exchanges are final and cannot be further exchanged again.

How To Initiate A Return:

To initiate a return, you can simply reply to your order confirmation email requesting a return and we will respond with further instructions. 

Unfortunately, as a small business, we do not offer free returns at this time. We are happy to chat with you via telephone or email to confirm the sizing and measurements of items.

 

SHIPPING

We charge a flat shipping fee of $8 for domestic US shipping on orders $120 and under. We offer free shipping on domestic orders over $120, with the exception of a few bulky items that simply cost us too much to ship for free. For our international customers, we simply charge you what USPS or FedEx charges us – we're not making any money off of shipping, trust us!

We ship via USPS Priority Mail or UPS Ground shipping, depending on which costs less for your order and destination.

You always have the option of paying for UPS shipping if you prefer the security of UPS shipping (which we recommend for all our New York City customers). COVID-19 Update: USPS is facing severe delays in shipping, sometimes upwards of 3-4 weeks. If you want the security of UPS shipping, you can choose to pay for UPS shipping.

Signature

For additional security purposes, all orders totaling $350 or more will require signature upon delivery. If you would like to opt out of the required signature delivery, please make a note in your order comments. Should you waive the signature delivery we will be unable to assist you in locating any packages that may be mis-delivered or lost.

Processing Time

We will do our best to process and ship your item as quickly as possible.  Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4pm PST on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.

Lost Packages

Unfortunately, we cannot control what happens to your package once we consign the package to USPS or UPS. We do however insure every package that we ship, and will do our best to help you navigate the claims process to either locate your package or get you a refund.  This happens very rarely but it does happen, sadly.

Express Shipping

If you require expedited shipping, please contact us via email at info@shoplcd.co or +1-310-426-8834 during regular business hours (Monday-Friday, 10 am-6 pm Pacific Standard Time) and we will do our best to accommodate your needs!

Customs Duties

Once we have delivered the merchandise to your chosen shipping carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. LCD is not responsible for any fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us This amount will be subtracted from your merchandise refund.

In-Store Pickup

We are now offering in-store pickup at our store location in Venice Beach. To access this option at checkout, you will need to enter a local shipping address (we know, this seems counter-intuitive) and the option to pick up in-store will appear. Do not choose ShopPay for a quick checkout, as that feature will use your default shipping address and not give you the option to choose in-store pickup.

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