Q: What are your holiday shipping and return policies?
A: Gifts purchased between Dec 3, 2019 and Dec 23, 2019 may be returned for a full refund as long as a request is submitted by January 6th, 2020 to email@example.com. The item itself must be returned unworn, undamaged, and unwashed with all tags intact. We must receive the return within 10 business days in order to honor the refund. Items received outside the 10 day window will be eligible for store credit only.
Q: What are your general promotional exclusions?
A: General exclusions include, but are not limited to, new Holiday and Pre-Spring 2020 arrivals, apothecary (skincare, nail polish, fragrances, and candles), collaborations (including Kkco, and Sandy Liang Izzy Fleece), certain jewelry brands, and vintage. Items purchased before the start of promotional sales are not eligible for price adjustments. Discounts cannot be combined. All sales using promotional offers are final.
Q: When do I need to place my order by in order to receive my package by Dec 24th?
A: For USPS Priority (Standard) shipping:
US Continguous 48 States
|Hawaii or Alaska||Dec 18|
|Africa or Central / South America||Nov 29|
|Other International Destinations||Dec 6|
|Military Mail||Dec 6|
For UPS Ground Shipping:
US Continguous 48 States
|Hawaii or Alaska or Puerto Rico||Dec 10|
For UPS 3-Day Select Shipping:
US Continguous 48 States
|Hawaii or Alaska or Puerto Rico||Dec 16|
For DHL Express International Shipping:
|Canada or Mexico||Dec 19|
|Other International Destinations||Dec 13|
Please note our offices will be closed Dec 21 - Jan 1 for the holidays and all online orders received within that window will most likely be shipped on January 2nd, 2020.
Our physical store hours during the holidays are as follows:
Open daily: 11am - 6pm
Closed on Dec 24, 25 and Jan 1
LCD @ ROW DTLA
Open daily: 11am - 6pm
Closed Dec 24, 25 and Jan 1
LCD OFFICES & WEB CUSTOMER SUPPORT
Closed Dec 21 - Jan 1
Q: What is your general return policy?
A: We accept returns for all unworn, unused, unwashed, full-priced merchandise with their original tags. The item(s) must be received back to our offices within 14 days of your delivered order. To submit a return please fill out the Return Request form on your View Completed Orders page. If you did not create an account when purchasing your item, you can email us directly at firstname.lastname@example.org to request a return authorization. All sales using promotional offers are final.
For international returns, the item(s) must be received back to our offices within 30 days of your delivered order. Once we verify that the merchandise is in good condition, we will email you a refund confirmation.
When returning shoes, the return will be denied if the shoe box has been used as the shipping box, or if there are any signs of wear. Due to hygienic reasons underwear, hosiery, swimwear and beauty products are not eligible for return or exchange. All beauty products and perfumes are final sale and therefore non-returnable. Feel free to contact us with any questions you may have before purchasing. Books and magazines are also not eligible for return or exchange.
All sale items are final sale. Unfortunately as a small business we cannot offer free returns at this time. We are happy to chat with you via telephone or email to confirm sizing and measurements of items.
Q: What if I just want to exchange for another size?
A: Please fill out the Return Request form on your View Completed Orders page and in the "Return Reason" dropdown menu select "I'd Like To Exchange For Another Size." Once you submit your return request an LCD team member will be in touch to arrange your exchange! If you did not create an account when shopping at LCD, you may email us at info @ shoplcd.co to arrange for an exchange.
For more detailed information on our returns and exchanges please visit our Store Policies page.
Q: How much is shipping?
A: We charge a flat shipping fee of $8 for domestic US shipping on orders under $200. We offer free shipping on domestic orders over $200. For our international customers, we simply charge you what USPS or FedEx charges us -- we're not making any money off of shipping, trust us!
If your US-bound order is valued at $200 or more, you may opt to receive complimentary USPS Priority Mail shipping. You also have the option of paying for UPS shipping if you prefer the security of UPS shipping (which we recommend for all our New York City customers). Orders valued at less than $200 will be shipped at a flat rate of $8.00 via the least expensive option (either USPS Priority Mail or UPS Ground).
For additional security purposes, all orders totaling $300 or more will require signature upon delivery. If you would like to opt out of the required signature delivery, please make a note in your order comments. Should you waive the signature delivery we will be unable to assist you in locating any packages that may be misdelivered or lost.
Q: When will my order ship?
A: We will do our best to process and ship your item as quickly as possible. Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4pm PST on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.
Q: What if my package gets lost?
A: Unfortunately, we cannot control what happens to your package once we consign the package to USPS or UPS. We do however insure every package that we ship, and will do our best to help you navigate the claims process to either locate your package or get you a refund. This happens very rarely but it does happen, sadly.
Q: Help! I need my item ASAP!
A: If you require expedited shipping, please contact us via email at email@example.com or +1-310-426-8834 during regular business hours (Monday - Friday, 10am-6pm Pacific Standard Time) and we will do our best to accomodate your needs!
Q: What about customs duties?
A: Once we have delivered the merchandise to your chosen shipping carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. LCD is not responsible for any fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us This amount will be subtracted from your merchandise refund.
Q: Do you charge sales tax?
A: Yes, on all California-bound orders.
Q: Why are you calling me to confirm my identity or order details?
A: At LCD, we take fraud very seriously. If you suspect that your credit card has been used on our site without your consent, please call us at +1-310-426-8834 or email us at firstname.lastname@example.org immediately.
When making purchases on www.shoplcd.co, we will require signature upon delivery if you choose to ship to an address that is different from your billing address. In addition we will often require telephone authorization from your credit card issuing bank to re-confirm and authorize the payment, as well as follow up with telephone or emails to the customer. We apologize for the delay this may cause in receiving your order but your financial security is very important to us.
Q: Who is Lust Covet Desire LLC?
A: When purchasing with LCD you may see our official business name, Lust Covet Desire LLC on your credit card or bank card statement.
Q: Why are your products so expensive?
A: This is a great question! LCD sources our products from small, emerging designers who produce high quality product in small volumes. That means that their base materials are more expensive, and they are often creating pieces by hand (or working with a small team of manufacturers / seamstresses who are still casting, molding, cutting, sewing, finishing by hand). Their products are often made in the USA, or in collaboration with traditional craftspeople in a specific region. So the cost of the product reflects all of the above: superior materials, hand-finished work, small volumes, a lack of sweatshop labor. For a really great read on why emerging designers have to charge what they do, read Erica Cerulo's (co-founder of Of A Kind) article, "Why Buying From Emerging Fashion Designers Costs More Money (and Why That's Okay)."
Q: What's the difference between Gold, Gold-Plated, Gold Vermeil, 14k Gold etc?
A: Gold jewelry: When a jewelry piece is referred to as "gold" it generally means it is composed of a gold-colored metal or metal alloy. This is the least expensive type of jewelry and can cause allergic reactions for some people who have metal sensitivities.
Lifespan: Varies. Generally will tarnish and discolor within a few months of wear.
Care: Keeping jewelry dry is essential to avoiding tarnishing. Wipe clean with soft cloth.
Gold-plated jewelry: Gold-plated pieces have a thin layer of real gold that is electrically charged to bond with a base metal. The base metal will differ from designer to designer - it could vary from Sterling silver to brass to zinc or other mixed alloys (the cheapest). The type of base metal will of course relate to the cost of the piece. Gold-plated jewelry can also cause allergic reactions and rashes for people who have metal sensitivities.
Lifespan: About 1 year, but could be longer if properly cared for.
Care: Avoid washing hands or showering with gold-plated jewelry, as the chemicals in your soap & shampoo will cause the plating to wear off even more quickly. Wipe clean with dry cloth. Store pieces separately in sealed plastic bags, as oxygen will speed up the discoloration process.
Gold-filled jewelry: Gold-filled jewelry is similar to gold-plate excepting that a thicker layer of gold is bonded at high heat and pressure to higher quality metals (potentially Sterling silver or brass). The gold content must be at least 1/20th of the weight of the total piece to be considered gold-filled. It is a beautiful, much longer lasting alternative to gold-plated jewelry and is much more economical than solid gold jewelry, while retaining much of the beauty. Gold-filled jewelry is safe for people with metal sensitivities due to the greater amount of real gold surrounding the piece.
Lifespan: 5-30 years.
Care: Wash with soft soapy water, dry with a soft cloth. Always keep gold-filled jewelry dry as chemicals in your water supply could speed the fading of the gold. Always store separately in a sealed plastic bag when not in use.
Gold Vermeil jewelry: Gold vermeil is gold plated Sterling silver. The lifespan and care are similar to that of gold-filled jewelry.
Solid gold jewelry: Solid gold jewelry is the highest standard of gold material and is used for fine jewelry that is intended to last a lifetime. Pure gold is too malleable to be used in everyday jewelry, it is very common for jewelers to mix pure gold with other metals (copper, nickel, zinc or silver) in order to create a sturdier material for jewelry designs. Gold composition is measured in karats by the amount of pure gold that in the metal - 24k means it is pure gold. 18k gold is used in very fine jewelry, while 14k gold is a standard for fashion fine jewelry (Australians prefer 9k gold, as it is stronger).
Care: Wash with soft soapy water; occasionally can use a polishing cloth to very gently buff up shine. As with gold-plate and gold-filled jewelry, store separately in sealed plastic bags for safekeeping and to avoid oxidization.
Q: Why is my size not available?
A: Ah, we're so sorry!!! We're a small boutique and do not carry large size runs, so it is possible that someone has already purchased your size. Please don't hesitate to email us at info @ shoplcd.co to inquire if we can possibly special order your size for you!